Sahara Bags International offers a Lifetime Warranty of Naneu bags for the original owner.
If your Naneu bag or case fails due to manufacturing or material defects, we will fix or replace it. Naneu bags and cases are carefully constructed with the best materials and components. Our inspection process strives for "zero tolerance" of defects, and we back it up with a clear-cut warranty. If you discover a defect in materials or workmanship, please contact us before returning your product. We will determine the best way to handle your claim (parts, repair, or replacement, at our discretion) and take care of it quickly. Warranty covers original workmanship and material defects only. Failure due to misuse, alteration or improper handling is not covered. Naneu bags are made to perform and look great for years, but signs of normal wear are to be expected with any fabric product, and are not covered by warranty. Warranty covers Naneu bags and cases only; customer accepts responsibility for determining suitability and fitness for use, and therefore consequential damages are not warranted.
Please understand that customized products are excluded.
Procedure for Obtaining Warranty:
If you need to return a defective product for warranty service, pack the product carefully, include evidence of original purchase and a note describing the defect. The product should be shipped freight prepaid, by traceable means to;
Sahara Bags International
For international purchases, please contact Naneu distributor in your country for sevice. Please see our web site for the international distributor nearest you.
** Important: Evidence of original purchase is required for warranty service.**